Aiming to provide our customers with a comfortable online shopping experience, we take extra care and precaution to ensure that your parcel is shipped out in good condition and is handled accordingly by our delivery partners. Right from the moment you complete your order, till the moment it reaches your home, our dedicated team promises prompt customer service and on-time delivery.
All orders will be processed in 72 hours and handed over to our warehouse to be shipped out. Please drop us an email at firstname.lastname@example.org for us to share the delivery status and shipment tracking ID. If you have ordered a product that requires assembly, our delivery partner will contact you prior to delivery. This is to confirm your availability and delivery details as well as to update you on our estimated delivery time.
Area of Coverage
Décor & home fashion products can be shipped throughout Malaysia. The delivery charges are as below.
West Malaysia: RM 25 (flat rate)
East Malaysia: RM 100 (up to 99kg)
Furniture delivery and assembly service is only available within the Klang Valley for now. The transportation charges are RM 98 (per trip) and will be displayed during check out.
If you are a customer who's residing outside of Klang Valley and are looking to purchase NITORI's furniture, we understand your frustration and would like to apologise for the inconvenience that we have caused you. We are working on expanding our coverage area to other regions in the near future.
Our Delivery Partners
We partner up with City-link Express to deliver parcels to your homes. All products are packed and shipped from our warehouse in Shah Alam. A standard delivery takes 2 – 8 working days (excluding weekends and public holidays), or up to 14 working days for furniture and other bulk items.
Unless otherwise provided, delivery fee varies according to product and is computed based on the size and weight of the product as well as the delivery location. These charges will be automatically calculated when you proceed to Checkout on the Website and displayed above your total sum to be paid.
If a delivery attempted by our courier partner is marked as failed or unsuccessful, kindly contact our customer service immediately and arrange for a second delivery. If you are unable to receive your parcel in person, or if you haven’t received the parcel by the 8th working day after your order was placed, get in touch with our customer service.